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PENGARUH KUALITAS LAYANAN DAN PERILAKU PERAN EKSTRA TERHADAP KEPUASAN PASIEN RUMAH SAKIT BERSALIN DI PROPINSI SULAWESI UTARA

PENGARUH KUALITAS LAYANAN DAN PERILAKU PERAN EKSTRA TERHADAP KEPUASAN PASIEN RUMAH SAKIT BERSALIN DI PROPINSI SULAWESI UTARA
ABSTRACT: This study tested the influence of service quality and extra-role behavior partially and simultaneously to patients. Cluster sampling technique used to obtain samples of 70 patients who have a toddler and had a normal childbearing at their own expense.
Keywords: Service Quality, Extra-role behavior, patient satisfaction
Penulis: Silvya Mandey
Kode Jurnal: jpmanajemendd100040
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